Complaints Policy

At Fraser Callaghan Endodontics we are committed to providing high-quality clinical care and a positive experience for every patient and referring dentist. We welcome feedback and take any concerns or complaints very seriously.

Our aim is always to resolve concerns quickly, fairly and transparently.

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Our Commitment to Patients

 

We strive to ensure that:

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• All patients are treated with respect, courtesy and professionalism

• Treatment is explained clearly and honestly

• Care is delivered to the highest possible clinical standards

• Any concerns are addressed promptly and appropriately

 

If at any time you feel unhappy with any aspect of your care or experience, we encourage you to let us know so we can investigate and resolve the issue.

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How to Make a Complaint

If you would like to raise a concern or make a complaint, please contact us using the details below.

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Fraser Callaghan Endodontics
Email: frasercallaghan@outlook.com
Phone: 07540 422845

 

Please include your name, contact details and a description of your concern so that we can investigate the matter fully.

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Where possible, complaints should be made within 12 months of the event that caused concern.

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How We Handle Complaints

 

Once a complaint has been received:

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1. We will acknowledge your complaint within three working days.

2. Your concern will be carefully investigated.

3. We aim to provide a full response within 10–20 working days, depending on the complexity of the issue.

4. If further investigation is required, we will keep you informed of progress.

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Our aim is always to provide a clear explanation and to resolve concerns in a fair and professional manner.

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Treatment Provided Within Partner Practices

 

Fraser Callaghan provides specialist endodontic treatment within partner dental practices in Callander and Windermere.

Some aspects of your care, including administration or facilities, may be managed by the host dental practice. In certain cases, your concern may therefore be handled jointly with the practice where your treatment took place.

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We will always guide you to the most appropriate person to help resolve the matter.

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If You Are Not Satisfied With Our Response

 

If you feel that your complaint has not been resolved satisfactorily, you may contact the relevant regulatory organisations.

 

General Dental Council (GDC)

 

The General Dental Council regulates dental professionals in the UK.

Website: www.gdc-uk.org
Phone: 020 7167 6000

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Dental Complaints Service (Private Dental Treatment)

 

The Dental Complaints Service helps resolve complaints about private dental care.

Website: www.dentalcomplaints.org.uk
Phone: 020 8253 0800

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Learning From Feedback

 

All feedback and complaints are taken seriously and reviewed carefully so that we can continually improve the quality of care we provide.